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Created: 17 November 2020

Dear passengers! Due to additional measures accepted to prevent the risk of catching COVID-19, the Lost&Found and Claims department located at the airline's head office, does not receive visitors


You can issue a claim in the following way:

  • to the airline's email address This email address is being protected from spambots. You need JavaScript enabled to view it.;
  • by post to the address: Nemiga str. 14 A, Minsk, 220004, The Republic of Belarus;
  • if you bring a claim personally, you can put it in the letter box at the entrance to the airline's head office.

Claim forms are here.